Privacy Policy

1. Who We Are

fjord.events is operated by Fjord Guiding AS, a Norwegian company offering guided excursions, private transport, ocean adventures and tailor-made experiences.

Our services presented on this website are intended primarily for guests of Byrknes Ocean Resort and visitors to the surrounding Norwegian coastal region.

For personal information that Fjord Guiding collects and determines the purposes of processing, Fjord Guiding AS acts as the data controller.

Contact details
Fjord Guiding AS
Website: www.fjord.events
Email: info@fjordguiding.no

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Contact information: Name, email address, telephone number and other contact details you provide.
• Booking information: Requested experiences, travel dates, group size, passenger details and booking references.
• Travel arrangements: Arrival and departure details, transport requirements, meeting locations and luggage information.
• Activity requirements: Information relevant to equipment selection, participant eligibility, accessibility and safety.
• Payment information: Transaction and payment status information supplied by relevant payment or booking providers.
• Website information: Technical information such as IP address, browser type, device data and website usage information, where collected.
• Communications: Messages and correspondence relating to enquiries, bookings and customer service.

We aim to collect only the information necessary for the relevant purpose.

3. How We Use Your Information

We may use personal information for the following purposes:

• Responding to enquiries and providing quotations.
• Processing and administering reservations.
• Organising private transfers, guided activities and equipment rentals.
• Communicating booking confirmations, meeting instructions and updates.
• Coordinating services with guides, captains, drivers and relevant partners.
• Handling payments, invoices, refunds and accounting.
• Providing customer support and resolving complaints.
• Maintaining website security and improving our services.
• Meeting applicable legal obligations.

4. Legal Basis for Processing

We process personal information only where an appropriate legal basis exists under applicable data protection law, including the General Data Protection Regulation (GDPR).

Depending on the purpose, the legal basis may be:

• Performance of a contract: Processing necessary to arrange and deliver requested services.
• Legal obligation: Processing required by accounting, tax or other laws.
• Legitimate interests: Processing necessary for appropriate customer service, operational coordination and security, where permitted.
• Consent: Processing based on your permission where consent is required, such as certain optional cookies or marketing.

5. Enquiries and Bookings

When you contact us through email or another enquiry channel, we use the information you provide to respond to your request and prepare an offer.

If you proceed with a booking, additional information may be necessary to organise and deliver the requested service.

Some activities may be available through external booking platforms, including FareHarbor. Where such platforms are used, their own privacy notices may also apply.

We do not ask customers to send complete payment card details through ordinary email.

6. Cookies and Website Analytics

fjord.events is built using Squarespace, which may use cookies and similar technologies to support website functionality, security and performance.

Depending on the features enabled, the website may also use analytics technologies to understand how visitors interact with its content.

Cookies that require consent under applicable law should only be activated after the required consent has been obtained.

Visitors can manage cookies through their browser settings and any cookie preference controls made available on the website.

7. Sharing Information With Partners

To arrange and deliver requested services, we may need to share relevant information with:

• Captains, guides and activity instructors.
• Transport and vessel operators.
• Equipment rental providers.
• Booking and payment providers.
• Website hosting and technology providers.
• Byrknes Ocean Resort, where appropriate for coordinating requested guest arrangements.
• Public authorities where disclosure is legally required.

We share only information relevant to the purpose of the arrangement.

We do not sell personal information to advertisers.

8. Third-Party Services

Our website may link to third-party services, including activity providers, booking platforms and partner websites.

These services may collect and process personal information under their own privacy policies.

Relevant external privacy information includes:

• Squarespace Privacy Policy
• Privacy notices supplied by the relevant booking or payment provider.

9. International Data Transfers

Some technology and booking providers may process personal information outside Norway or the European Economic Area.

Where such transfers are subject to GDPR requirements, appropriate legal transfer mechanisms and safeguards must be applied.

10. How Long We Keep Information

We retain personal information only for as long as necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may vary depending on the nature of the information, contractual obligations and accounting requirements.

Information that is no longer needed will be deleted or anonymised where appropriate.

11. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, accidental loss, misuse or disclosure.

Access to personal information should be limited to those who need it for legitimate operational purposes.

No electronic communication or storage system can guarantee absolute security.

12. Your Rights Under GDPR

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion in certain circumstances.
• Request restriction of processing.
• Object to certain types of processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@fjordguiding.no .

You also have the right to lodge a complaint with the Norwegian Data Protection Authority, Datatilsynet .

13. Children's Privacy

Certain experiences may be suitable for children travelling with parents or guardians.

Where information about a child is required for booking or safety purposes, it should be provided by an authorised parent, guardian or booking representative.

We do not intentionally collect unnecessary personal information directly from children.

14. Marketing Communications

We may communicate with customers about their existing enquiries, reservations and requested services.

Promotional communications will only be sent where permitted under applicable marketing and privacy laws.

Where marketing is based on consent, you may withdraw that consent at any time.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, operational practices or legal requirements.

The current version will be available on this page.