Terms & Conditions

1. About Us

fjord.events is operated by Fjord Guiding AS, Norway. The website presents coastal experiences, private transport, guided activities and other services intended for guests visiting Byrknes Ocean Resort and the surrounding region.

Fjord Guiding may provide services directly or coordinate arrangements with independent local operators. The contracting provider for each service will be identified in the applicable booking documents.

Contact: info@fjordguiding.no

2. Enquiries and Booking Confirmation

Sending an enquiry through the website, email or another communication channel does not create a confirmed reservation.

All services are subject to availability, operational feasibility and confirmation. A booking is confirmed when the relevant provider issues an explicit booking confirmation.

Selected services may be offered through an online booking platform. In those cases, the conditions presented during the booking process will also apply, subject to applicable law.

3. Prices and Payment

Prices for private charters, transfers and tailor-made experiences are generally provided upon request.

The final quotation or booking confirmation will specify the agreed services, applicable price, payment deadline, accepted payment method and any additional charges.

Unless otherwise specified, additional services or changes requested by the customer may require a revised quotation.

Any applicable taxes or fees will be handled in accordance with Norwegian law and the confirmed offer.

4. Cancellations and Changes

Customers wishing to cancel or change a reservation should contact the booking provider as soon as possible.

Changes to dates, departure times, participant numbers or requested services are subject to availability and may affect the price.

No general cancellation deadline or refund percentage is established by this page.

5. Weather and Operational Conditions

Coastal activities and transport services are affected by weather, sea conditions, visibility and other operational factors.

The captain, guide or responsible operator may adjust the route, departure time, activity or operating arrangements when necessary for safety.

Where conditions prevent safe operation, an activity may be postponed, modified or cancelled. Any alternative arrangements or refunds will be handled under the applicable booking conditions and mandatory law.

6. Private Transfers and Boat Charters

Private transport services are arranged according to the agreed route, departure location, passenger numbers and schedule.

Estimated journey times may change due to weather, sea conditions, traffic, operational requirements or other circumstances.

Customers are responsible for providing accurate travel details, including flight information, arrival times, luggage requirements and passenger numbers.

Vessel or vehicle type, capacity, luggage limits and any waiting-time arrangements will be confirmed for the individual booking.

7. Guided Excursions and Activities

Guided excursions may include RIB safaris, lighthouse visits, cultural experiences, fishing, kayaking, diving and other outdoor activities.

The exact itinerary, duration, inclusions, meeting point and participant requirements will be specified before confirmation.

Some activities require a minimum level of fitness, previous experience, certification or specific safety equipment.

Participants must follow reasonable safety instructions provided by guides, captains and activity leaders.

8. Equipment and Vehicle Rental

Proposed rental services may include bicycles, kayaks, boats, vehicles and other equipment.

Rental availability, eligibility, insurance arrangements, deposits, security requirements and any additional conditions will be confirmed separately.

Customers must use rented equipment responsibly and comply with applicable laws, instructions and agreed rental conditions.

9. Participant Responsibilities

Customers are responsible for providing accurate information about the participants in their booking and for arriving at the confirmed meeting point at the required time.

Any relevant mobility limitations, accessibility needs or circumstances affecting safe participation should be communicated in advance.

Participants must comply with applicable safety requirements, including the use of provided safety equipment where required.

10. Children and Age Requirements

Minimum ages and participation requirements may vary between activities and transport services.

Children must be accompanied and supervised as required by the applicable activity and booking conditions.

Parents or guardians should confirm suitability before making a reservation.

11. Third-Party Services

Some experiences and services may be delivered by independent local partners, including transport companies, guides, activity providers and equipment rental operators.

Where a third party is the contracting service provider, its applicable conditions will be communicated as part of the booking process.

Fjord Guiding's responsibilities will depend on its role in the individual arrangement and applicable law.

12. Liability and Insurance

Fjord Guiding and any relevant service provider remain responsible for their obligations under applicable law and the confirmed booking agreement.

Outdoor and marine activities involve inherent risks. Customers are encouraged to ensure that they have suitable travel and personal insurance.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Personal Information

Personal information collected in connection with enquiries and bookings is handled in accordance with our Privacy Policy .

14. Complaints and Customer Service

If you experience a problem with a booked service, please inform the responsible operator as soon as reasonably possible so that the matter can be assessed and, where appropriate, addressed.

Written complaints may be sent to: info@fjordguiding.no .

Complaints and requests for remedies will be considered under the applicable agreement and Norwegian law.

15. Applicable Law

These general terms are intended to be interpreted in accordance with Norwegian law, without limiting any mandatory consumer protections that may apply.

Any disputes should first be addressed through direct communication with the relevant contracting provider.

16. Changes to These Terms

We may update these general Terms & Conditions to reflect changes in our services or legal requirements.

Changes published on this page do not automatically replace the terms already agreed for an existing booking.